If someone loses track of a shared folder or simply can’t find it, there are different ways you can help track it down.
6 minute read
Get to know Alex
As an ad agency designer, Alex uses a Dropbox team account to work and collaborate with his clients. It’s easy to use and navigate, but what happens when a client can’t find the folder Alex shared?
Get back on track
Alex and the team are getting frustrated that their hard work is suddenly nowhere to be found. What can they do to get their work back?
Working together with clients
Alex has been working on a project and it’s critical that he can share design work with copywriters, creative directors, sales, and the client. In order to move forward with his work, Alex needs feedback and sign-off from the client.
Collaboration made easy
A Dropbox team account has been a great place for Alex to store and share his stuff, putting work that needs to be shared directly with the client in one shared folder. It’s helped cut down on the back and forth communications between Alex and the client.
Lost shared folder
It’s finally time for the client to give final approval and sign off. All they need to do is check out the final drafts in the shared folder, but suddenly the client can’t find the folder.
Get back on track
Alex and the team are getting frustrated that their hard work is suddenly nowhere to be found. What can they do to get their work back?
Working together with clients
Alex has been working on a project and it’s critical that he can share design work with copywriters, creative directors, sales, and the client. In order to move forward with his work, Alex needs feedback and sign-off from the client.
Collaboration made easy
A Dropbox team account has been a great place for Alex to store and share his stuff, putting work that needs to be shared directly with the client in one shared folder. It’s helped cut down on the back and forth communications between Alex and the client.
Lost shared folder
It’s finally time for the client to give final approval and sign off. All they need to do is check out the final drafts in the shared folder, but suddenly the client can’t find the folder.
Get back on track
Alex and the team are getting frustrated that their hard work is suddenly nowhere to be found. What can they do to get their work back?
Why is this happening?
Files don’t just disappear. There’s often a common explanation as to why a shared folder may not be appearing for one of your team members.
A team member may have left a shared folder. Or, the owner of the folder might have changed the folder name, accidentally unshared it, or moved it out of Dropbox and onto their desktop.
It might also be that the person Alex shared with missed a notification. When someone shares a folder, the receiving user should get a notification about the shared folder, which would ask them to join the folder. Since Dropbox lets users control how they organize and customize their own Dropbox accounts, they may have turned off notifications or missed that specific notification.
Missing the notification means they wouldn’t have added the folder to their own account. Learn more:
Now that you know why this might be happening, you can resolve the issue in two ways: instruct the user how to troubleshoot the problem or sign in as that user and do it yourself to see what happened.
Lost no more
Since you can control your own Dropbox settings including notifications, you may miss something shared with you—whether it’s missing a notification or looking for a folder that’s been renamed by someone else.
If, like Alex, you can’t find a shared folder, the answer is probably out there!