To check the sync status of Dropbox overall, click the Dropbox icon on your computer’s task bar or menu bar and look for the sync status icon. The Dropbox icon will only appear in your taskbar or menu bar if you've downloaded the Dropbox desktop app.
You can also look for the sync status icons of individual files or folders. It may show an error message or just tell you that it’s still syncing.
Any files with a red “X” are not synced, files with a circular blue arrow are in the process of syncing, and files with a green check mark should be fully synced. If you see a cloud icon that means the file exists online only. You’ll also see these symbols in the desktop app.
Dropbox is unable to sync some types of files if certain applications are open because the application may lock the file. When this happens, Dropbox will report that the “file is in use” and will not sync until the related application is closed.
To try to solve the issue, Sarah should try closing any applications that are running.
Sarah needs to check the taskbar or menu bar to see that the Dropbox icon is showing. Dropbox must be running in the background in order for her files to sync.
Sarah’s Dropbox account should auto-update, but if there is something preventing it from doing so, Sarah can do a number of things to check:
Exit out of her Dropbox account and then reopen it
Restart her computer
If all else fails, you can contact Dropbox support to get you back on track and collaborating with your team in no time.
Learn more about syncing, and how to sync Dropbox files to your computer.